1. Introduction

Lightbeam Courier Ltd. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shop Lightbeam platform ("Platform"). By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Data: Your name, email address, shipping address, and telephone number, collected when you register or place an order.
Financial Data: We do not store credit card numbers. All payment information is handled directly by Stripe, our PCI-compliant payment processor.
Geolocation Information: We may request your location to show nearby stores and calculate delivery routes.
Usage & Analytics Data: We collect first-party analytics including pages visited, products viewed, items added to cart, IP address, browser type, and referral source. This data is stored in our own database and used solely to improve the Platform.
Vendor Data: For vendor partners, we collect business information such as store name, address, contact details, and banking details for payout purposes.

3. Cookies & Third-Party Tracking

We use the Meta Pixel (Facebook Pixel, ID: 3639726426308085) on our Platform. This is a third-party analytics and advertising tool provided by Meta Platforms, Inc. The Meta Pixel may collect data about your activity on our Platform — including pages visited and actions taken — and share it with Meta to help us measure the effectiveness of our advertising and reach relevant audiences.

This constitutes the use of tracking technology that may share data with a third party. We do not sell your personal information to data brokers. However, use of the Meta Pixel may be considered "sharing" of data under certain privacy laws including the California Consumer Privacy Act (CCPA) and the EU General Data Protection Regulation (GDPR).

EU/EEA Users: The Meta Pixel is only activated after you provide explicit consent via our cookie consent banner, in compliance with GDPR.
California Residents: You have the right to opt out of the sharing of your personal information. To opt out of Meta Pixel tracking, you may use the Meta Ad Preferences tool or enable the "Do Not Track" signal in your browser.
All Users: You may also opt out via the Digital Advertising Alliance opt-out tool.

For more information on how Meta uses this data, see Meta's Privacy Policy.

4. How We Use Your Information

Create and manage your account.
Process your orders and payments.
Facilitate delivery by sharing your name, address, and phone number with vendors and delivery partners.
Email you regarding your account or order.
Analyze usage trends to improve the Platform experience.
Measure advertising effectiveness via the Meta Pixel (with consent where required).

5. Disclosure of Your Information

To Vendors and Delivery Partners: Your order and delivery details are shared with the vendor you ordered from and our delivery partners (Tookan) to fulfill your order.
To Payment Processors: Stripe processes payments on our behalf. Your financial data is governed by Stripe's privacy policy.
To Meta Platforms, Inc.: Via the Meta Pixel, as described in Section 3 above.
By Law: If required to respond to legal process or protect rights, property, and safety.
We do not sell your personal information to data brokers or advertisers.

6. Children's Privacy (COPPA)

Our Platform is not directed to children under the age of 13, and we do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@lightbeamcourier.com and we will delete that information from our records.

In compliance with the Children's Online Privacy Protection Act (COPPA):

We do not knowingly collect, use, or disclose personal information from children under 13.
We do not knowingly allow children under 13 to register for an account or place orders on the Platform.
We do not serve targeted advertising to children under 13.
If we discover that a user is under 13, we will promptly delete their account and associated data.

Users between the ages of 13 and 18 may use the Platform only with the involvement and consent of a parent or legal guardian.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

GDPR (EU/EEA): Right to access, rectify, erase, restrict processing, data portability, and withdraw consent at any time.
CCPA (California): Right to know what data we collect, right to delete, and right to opt out of data sharing.
PIPEDA (Canada): Right to access your personal information and request corrections.

To exercise any of these rights, contact us at support@lightbeamcourier.com. We will respond within 30 days.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting purposes. You may request deletion of your account and associated data at any time by contacting us.

9. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. No security system is completely impenetrable; however, we take reasonable steps to protect data from unauthorized access, disclosure, or destruction.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Lightbeam Courier Ltd.
9560 Markham Rd.
Markham, Ontario L6E 0T9
Canada
support@lightbeamcourier.com